PRIVACY POLICY

Who we are

Our website address is:    http://www.staplesandvine.com.
Our email address is :       sera@staplesandvine.com
Our physical address is :  Burley House, Tudor Close, Northam, Devon EX39 3QD

What personal data we collect and why we collect it

In order to process your order we will ask you to register and provide relevant information about yourself including your name, contact details and telephone number. Once you’ve registered, you will not have to supply that information again for any subsequent orders. We also use the information provided to notify you of your order status. We may also collect information about your usage of our website as well as information about items you have purchased in the past. We may use other companies to provide services on our behalf, such as fulfilling orders, processing payments, packing and delivery. We will only disclose your information to them to the extent needed to deliver the service. Your email address will not be divulged to any marketing or any other company.

Cookies

During the course of any visit to our website, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors. The shopping basket uses a cookie to store its reference number. Unless cookies are enabled in your browser we cannot process your order in a satisfactory manner.

Type of Cookies

STRICTLY NECESSARY COOKIES

Always first-party and not persistent.
These include functional navigation and user session cookies for shopping baskets.
This site uses such essential cookies. Please do not use this site if you disagree on their use.

PREFERENCE COOKIES

Always first-party and may be persistent.
These cookies include accessibility and preferences options.
This site uses a cookie to store your preferences (screen size, basket information). Please do not use this site if you disagree on their use.

THIRD PARTY NON ADVERTISING COOKIES

These cookies allow access to associated web services.
The only such cookies allowed by this website are the optional Facebook Like button and those set by Google Maps and YouTube videos.

THIRD PARTY ADVERTISING COOKIES

There are no such cookies on our website.

HOW TO MANAGE YOUR COOKIES

Virtually all modern browsers allow you to see what cookies you’ve got, and to delete them individually or delete all of them. Many browsers can also be set up to ask consent for each individual cookie before it is set. This gives you very fine control over what cookies you get, but it can slow down your browsing experience if you have to check each and every cookie.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site uses Google Analytics to monitor and improve the visitor experience this data is shared with Google.
Staples and Vine does not hold any analytics tracking data on individuals.

Who we share your data with

Staples and Vine does not share any customer or subscriber information with any third parties for marketing purposes. Online payment methods are by Worldpay and Staples and Vine does not have access to online customer payment details.
Customer delivery and contact details are shared with a delivery agent Interparcel and then a designated courier company chosen from FedEx, UPS, or Hermes depending on the nature of the order.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Personal contact details are stored for six years as an accounting requirement. After which time they are destroyed.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact Information

Should you wish to contact us you can email at sera@staplesandvine.com or write to us at
Staples and Vine Ltd, Burley House, Tudor Close, Northam, EX39 3QD

Additional Information

How we protect your data

This website has security features built in to prevent cyber attacks and data breaches. Customer email details are kept on a secure device in a locked facility. Staples and Vine does not have access to payment information made via our online Worldpay shopping cart facility.  No customer details or payment information for direct sales are held electronically only as hard copy in a secure manned facility. Staples and Vine Ltd is fully PCI DSS compliant.

What data breach procedures we have in place

In the event of a data breach any affected customers will be informed directly and advised of the situation. Remedial action to prevent further beaches will be taken immediately.